Great service and support are the key ingredients of a fantastic customer experience. They’re also the difference between a customer who never returns, and a brand ambassador who speaks highly of your service and gets all their friends on board.
With a firm grasp of key metrics and analytics, we can optimise your service and support to keep customers returning over and over again.
We’ll look at key metrics related to NPS and support activity.
We’ll identify and fix the gaps in your customer service and support.
Whether it’s a ticketing system, knowledge base, or both.
Give your team the tools to delight customers.
We’ve got years of practice developing the specialised skills to create effective customer journeys for clients around the world — we know what we’re doing.
We partner with your platform so you can offer world-class customer journeys to your users.
Our team of passionate digital marketing experts who ensure your customer journey is primed for success.
Our Cape Town office is home to our team of highly-skilled creatives, all of whom are fluent in International English.
We’re obsessed with creating customer journeys that deliver real results and make your sales and marketing strategies effective as well as your platform.
Databox, one of the fastest growing MarTech providers, is a data visualisation platform that pulls all your data into one location, helping agencies and clients track performance and discover insights in real-time. MPULL approached Databox knowing that we would need a fast-paced analytics solution to drive decision in our journey engineering and execution.
At MPULL we had a wide range of criteria for our journey reporting platform. MPULL’s initial goal for a customer journey platform was to partner with a platform that:
After assessing our options, we chose to team up with Databox. Their platform was simple and easy to use, supported integration for more than 50 of the top native APIs (including Hubspot), offered a Partner Program, as well as additional support. There was more than just the technical benefits on offer, as we discovered that their brand shared the same vision as MPULL.
Databox came on board and was immediately able to assist us with resolving a number of issues. The difficulties that they helped us overcome included incorrect data, slow execution, improving the depth of analysis, handling multiple data streams, and other platforms not having the right API connectors.
The results of this partnership speak for themselves. To date we’ve seen growth in a number of areas:
Number of dashboards created for our clients
Agency Clients on MPULL Databox